Troubleshooting:DNS problem with false IP address on computer file discovered. HELP Error

DNS problem with false IP address on computer file discovered. HELP

installed a new Virus program (switched Kaspery to Norton) and DNS could not be verified or recognized.  When IP address was finally found (ARIN)  it was not pertaining to my machine but to another in another city, another place.  How can this be?- is
this a hijacking that my spyprogramming is just not able to clear out, a bot, or a virus or is there another explanation that maybe the FBI cyber crimes unit should enlighten us about? have you ever heard of such a thing from a MS product?

Anwsers to the Problem DNS problem with false IP address on computer file discovered. HELP

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Your post is in the forum for persons needing assistance with the Microsoft Security Essentials (MSE) antimalware program.
 
Since your "glitch" appeared after you uninstalled Kaspersky and installed Norton, suggest your question should be addressed by Norton Support. 
 
You might try: http://community.norton.com/
 
You also might find some helpful information by reading the answer of Kosh Vorlon in the following thread:

http://answers.microsoft.com/en-us/protect/forum/protect_scanning/identifying-computer-ip-addresses/0b3d14f6-979c-4053-a74b-845f2e8b0d15

Make Sure that your Computer Meets the System Requirements

Microsoft Windows Requirements :

• 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
• 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
• 16 GB available hard disk space (32-bit) or 20 GB (64-bit)

This error can be due to some configuration requirements for you system. If your computer hardware is not up to par, then make sure you upgrade where necessary before continuing.

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