Cannot access Windows update page since uninstalling Internet Explorer and re-installing IE8.
Had a virus on my computer (now cleaned). However it affected Internet Explorer ..so had to uninstall IE and reinstalled IE8 with SP3. Now cannot access the windows update page. Get a message that says 'this page cannot be displayed" no matter which
way I try to get updates. Selected Windows updates from Start menu or typingwww.microsoft.com and trying updates from there. Checked Nortons Anti-virus and it is checked as Allowed . Have Win XP Professional
& 2GB free space.
Any help would be appreciated
Keys to the Problem Cannot access Windows update page since uninstalling Internet Explorer and re-installing IE8.
You suspect you have MUCH more work to do!
NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time
with any of the below: Format & reinstall Windows. A Repair Install will NOT help!
Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware.
Also available via the Consumer Security Support home page:
See if you can download/run the MSRT manually:
NB: Run the FULL scan, not the QUICK scan! You may need to download the MSRT on a non-infected machine, then transfer MRT.EXE to the infected machine and rename it to SCAN.EXE before running it.
WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm
Vista or Win7 (but not Vista 64-bit or Win7 64-bit) => Run this scan instead: http://onecare.live.com/site/en-us/center/whatsnew.htm
Now begin your own, new thread in one (only) of the following recommended forums for assistance by an expert in such matters. DO NOT SKIP THIS STEP!!
• SpywareHammer: Malware Removal
• Spyware Warrior: Help with spyware removal
• DSL Reports: Security Cleanup
• Bluetack: Malware Removal
• AumHa: Malware Removal
If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the computer to a local, reputable and independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft
Note: It is recommended that you back up your files and folders before attempting this step:
- Move the mouse cursor over to the upper right side of the screen.
- A menu will pop up on the left. Click on the "Settings" feature on the menu.
- On the Settings window, click on the "Change PC settings."
- Now, left click on the "Update and recovery" feature.
- For the next step, left click on the "Recovery" feature.
- There is an option here saying "Refresh your PC without affecting your files." There, left click on the "Get started" button.
- Now, follow the instructions on the screen to finish the Refresh process.
- After the Refresh process has finished restart your Windows 8.1 or Windows 8 device.
- Check again to see if the error Cannot access Windows update page since uninstalling Internet Explorer and re-installing IE8. has been fixed.
If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.
Another Safe way to Fix the Problem: Cannot access Windows update page since uninstalling Internet Explorer and re-installing IE8.:
How to Fix Cannot access Windows update page since uninstalling Internet Explorer and re-installing IE8. with SmartPCFixer?
1. You can Download SmartPCFixer here. Install it on your system. When you open SmartPCFixer, it will perform a scan.
2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.
3. When the Fixing part is finished, your computer has been speeded up and the errors have been fixed
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