How to Fix - Can't get my HP Notebook connected to the Net.?

Can't get my HP Notebook connected to the Net.

I recently purchased an HP Notebook and I've attempted to connect to the Net but w/o success.  I had a technician from my cable company come to my home to check my WiFi and ensure that it was functioning properly.  He made certain adjustments to equipment
and then announced that I needed to disable the Norton Security Scan in order to make the connection.  This makes no sense to me.  Moreover, it seems completely contrary to sensible and safe protocol.  What is the problem and how do I resolve it?

Solutions to the Problem Can't get my HP Notebook connected to the Net.

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Hi,
1) What happens when you try to open any websites?
2) What were the changes made before the issue started?
 
It looks like the Norton antivirus is interfearing with your connection and that is why the technician told you to disable it.
I would suggest you to disable antivirus and check with the issue.
Important Note: Antivirus software can help protect your computer against viruses and other security threats.
In most cases, you shouldn't disable your antivirus software.
If you have to temporarily disable it to install other software, you should re-enable
it as soon as you're done.
If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
 
You may also refer the link mentioned below:
http://windows.microsoft.com/en-US/windows/help/wired-and-wireless-network-connection-problems-in-windows
 
Hope this helps!

1. Access the files on your computer via MY COMPUTER
2. Under the C: drive, access the WINDOWS folder
3. Select the SOFTWARE DISTRIBUTION folder, followed by the DOWNLOAD folder.
4. Delete any files within this download folder.
5. If you are unable to delete these files, open the command prompt (CMD) as the administrator, and type "net stop wuauserv" into the CMD prompt window. Press ENTER. This should allow you to delete the files from step 4.
6. Once the files are deleted, open and run the CMD as the administrator and type "wuauclt.exe /updatenow". Press ENTER.

Another Safe way to Repair the Problem: Can't get my HP Notebook connected to the Net.:

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1. Click the button to download Error Fixer . Install it on your system.  Run it, and it will scan your system. The errors will be shown in the list.

2. After the scan is finished, you can see the errors and problems which need to be fixed.

3. The Fixing part is finished, the speed of your computer will be much higher than before and the errors have been removed.

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