Troubleshoot:document.xlsx is locked for editing by 'username'. Error

document.xlsx is locked for editing by 'username'.

hi all, its been annoying for us.
a document on the server 2008 is saying document.xlsx is locked for editing by 'user1'. click notify or read only.
when the user already closed the document.
the strange thing is, when the user1 closes, user2 can open
but when user3 tries to open it says it locked by user1.
but i can see on the server that user2 has opened it (eve he closed it too).
so whoever wants to use it, they call user1 to ask her to close excel.
she is very frustrated, i must fix this.
please help.
if i go on the server, manage open files, force the user2 to close, it can be opened by user3.
thats  a workaround for now, but i really need to fix this. 
forgot to say that the user1 is always the same user.
user2 & user3 could be anyone in the company.

Keys to the Problem document.xlsx is locked for editing by 'username'.

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Click on the Review button on Excel > share work book > ensure that the option ‘ Allow changes to be made by more than one user at the same time is checked.

Open Action Center by clicking the Start button Picture of the Start button, clicking Control Panel, and then, under System and Security, clicking Review your computer's status.

Make sure your computer has at least the minimum amount of random access memory (RAM) required to run the program that is displaying the error. Look for the program requirements online or in the packaging information.

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