Attempting to run CS6 premiere pro: Configuration error, please uninstall and reinstall the product, Error: 1
So I have installed CS6 on my Z210 Windows 7 workstation.
But when I go to open up half of the programs, particularly premier pro I get this message...
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and
mention the error code shown at the bottom of this screen.
I could really use some help here.
What really makes me mad is apparently Adobe customer service is not taking any calls.
Are you kidding me?
Any help would greatly be appreciated.
I found a similar situation here on this forum but am still having issues:
Solutions to the Problem Attempting to run CS6 premiere pro: Configuration error, please uninstall and reinstall the product, Error: 1
I would suggest you to run the FIXIT from the link provided and check if it helps.
Fix problems with programs that can't be installed or uninstalled
If the issue still persists, you may start the computer in a clean boot state and then try installing the program.
This could be happening if any of the background programs is conflicting with the smooth running of your computer.
To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs.
kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Note: After you have finished troubleshooting, follow step 7 mentioned in the article to boot the computer to normal startup.
Hope this helps and keep us posted if you need further assistance.
Manually editing the Windows registry
Manually editing the Windows registry to remove invalid MACHINE_CHECK_EXCEPTION keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!
Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to MACHINE_CHECK_EXCEPTION (eg. Windows Operating System):
- Click the Start button.
- Type "command" in the search box... DO NOT hit ENTER yet!
- While holding CTRL-Shift on your keyboard, hit ENTER.
- You will be prompted with a permission dialog box.
- Click Yes.
- A black box will open with a blinking cursor.
- Type "regedit" and hit ENTER.
- In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
- From the File menu, choose Export.
- In the Save In list, select the folder where you want to save the Windows Operating System backup key.
- In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
- In the Export Range box, be sure that "Selected branch" is selected.
- Click Save.
- The file is then saved with a .reg file extension.
- You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.
Recommended Method to Repair the Problem: Attempting to run CS6 premiere pro: Configuration error, please uninstall and reinstall the product, Error: 1:
How to Fix Attempting to run CS6 premiere pro: Configuration error, please uninstall and reinstall the product, Error: 1 with SmartPCFixer?
1. Download SmartPCFixer . Install it on your computer. Click Scan, and it will perform a scan for your computer. The errors will be shown in the scan result.
2. After the scan is finished, you can see the errors and problems need to be fixed. Click Fix All.
3. When the Fixing part is finished, your computer has been speeded up and the errors have been fixed
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